Exchange Policy

At Lenara  customer satisfaction is important to us. Please read our policy below carefully:

No Returns Policy

• All sales are final. We do not accept returns or provide refunds once an order has been placed.

Exchanges

• Exchanges are only available in the following cases:
• You received a damaged or defective item.
• You received the wrong item compared to your order confirmation.

Exchange Conditions

• To qualify for an exchange, you must notify us within  3–7 days of receiving your order by contacting us
• Items must be unused, in their original packaging, and accompanied by proof of purchase.
• Once approved, we will arrange an exchange for the correct item or a replacement of the damaged item.

Non-Exchangeable Items

• Items that were delivered correctly and without damage are not eligible for exchange.

Contact Us

If you have any questions regarding our Privacy Policy or Exchange Policy, please contact us